What concept recognizes that many errors in healthcare are predictable interactions between operators and systems?

The concept that recognizes many errors in healthcare as predictable interactions between operators and systems is Just Culture. This approach focuses on understanding that errors often arise from systemic issues rather than individual mistakes. It promotes an environment where healthcare professionals are encouraged to report errors without fear of punishment, facilitating learning and improvement.

Just Culture emphasizes accountability while distinguishing between human error, at-risk behavior, and reckless behavior. By analyzing errors through this lens, organizations can identify underlying systemic issues and make necessary changes to prevent future occurrences. This concept is vital for enhancing patient safety, as it shifts the focus from blaming individuals to understanding complex interactions within healthcare processes.

In contrast, safety culture refers more broadly to the collective values and behaviors that prioritize safety within an organization, while quality improvement encompasses systematic efforts to enhance healthcare services. Patient-centered care focuses on individual patient needs and preferences, but does not specifically address the systemic interactions that contribute to errors.